WhatsApp Reminders: Reduce No-Shows by Up to 50%

The no-show problem

How many appointments are missed in your practice each week? 30-50% of medical appointments are lost due to lack of confirmation or reminders. That means:

• Wasted time
• Lost revenue
• Patients without care
• Disorganized schedule

The solution: Automatic reminders

Studies show that automatic reminders reduce no-shows by up to 50%. And what’s the most effective channel? WhatsApp.

Why WhatsApp?

1. 98% open rate: Almost everyone reads WhatsApp messages
2. Familiarity: Your patients already use it every day
3. Immediacy: The message arrives instantly
4. Interactivity: They can confirm or reschedule with a button

How it works in SaludTotal

With SaludTotal, reminders are 100% automatic:

1. You schedule the appointment in the calendar
2. 24 hours before, the system sends an automatic WhatsApp
3. The patient receives a message with date, time, and address
4. They can confirm or cancel with interactive buttons
5. If they cancel, the time slot is automatically freed

Example message

📅 Appointment Reminder

Hi Maria, this is a reminder of your appointment with Dr. Garcia tomorrow Friday, February 15 at 10:00 AM.

📍 Medical Center, 123 Main Street

[✅ Confirm] [❌ Cancel] [📅 Reschedule]

Real results

Clinics using automatic reminders report:

• 40-50% fewer missed appointments
• 20% more patients seen per week
• Better patient satisfaction
• Less stress for reception staff

How much does it cost?

WhatsApp reminders are included in SaludTotal’s Standard plan ($25 USD/month). No extra cost per message.

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Tired of missed appointments? Try SaludTotal and activate automatic reminders today.